Tag Archives: technology

All Aboard for a Much-needed Weekend

Posted on by John

Do you have that person in your life who always gets you, no matter what? The one who, because of similar experience and an upbringing that involved many of the same challenges is someone to whom you always look for advice or just to vent. That person for me is my cousin: technically a year younger than me but seeming older in many respects.

For our early life, really until mid-20s, we were never that far apart. Both of us are totally blind and have significant hearing loss due to a condition called Norrie Disease, so we have to work hard just to fit in to this world. We went to college together and lived in an apartment (albeit a slum) for six years.

Then life rolled on, and we were both fortunate to marry wonderful women. That has though necessitated changes in our relationship, as is common for all adults really. Now, we usually see each other maybe three or four times a year (with the time from January of 2020 till May of 2022 being the longest we didn’t get to spend time together due to Covid).

Anyhow, that’s slowly, finally, starting to change. This past weekend, as my work life ramps up and I feel increasingly nervous about my hearing challenges, I decided to see if we could just have a marathon Saturday watching sports and talking about nothing and everything as I like to do. My cousin and his wife agreed to allow my visit, so I purchased round-trip Amtrak tickets from Cary North Carolina to Charlotte.

I had to get the 5:43 Carolinian train, being fully aware of likely delays as it makes its way all the way down from New York City. And delays indeed happened, with emailed announcements throughout the day that the train was getting later and later.

I had Lyft take me over to the Cary station after a long day at work trying to hammer out the material for our upcoming Microsoft Excel workshop. The building was cold, and I found myself wishing I’d chosen to stay outside in the beautiful Fall-like weather to wait. I sat, snacking and reading, and tried to make myself take a break so all of my devices would make it onboard with a little life left.

The train finally arrived shortly before 7, and as I feared I was given an aisle seat so couldn’t plug in as easily. I always feel weird about asking my neighbor if I can stretch the cord over their legs.

The ride down was uneventful, and we arrived in Charlotte around 10. Knowing I would want to pick up food on the way to my cousin’s house, I decided to try downloading the Jack in the Box app to see if I could place an order in advance of getting there. I get Jack in the Box whenever I visit the Queen City, because we don’t have any of those in our area. And this would have worked, if I had already entered my payment method or at least set up Apple Pay. Trying to do that at the last minute just… didn’t work. Choosing the menu items I wanted though was accessible. Anyway, the driver just rolled me close enough to the Drive-through window to put in my order and I collected the food and headed to my cousin’s house. I do love this tech that makes it so much easier to independently move around and run errands.

Because it was already nearly Saturday by the time I finally arrived, we just stayed up a little while listening to the NFL game in Brazil and scarfing down the food. Then we retired for the night. I’d already understood that we would mostly be spending Saturday together anyway.

Knowing these folks wake by 8 AM, I was crawling out of bed just as the smell of bacon and eggs permeated the air. My cousin texted me, and I headed on down to sink my teeth into it. A small cup of orange juice and a big, piping hot mug of coffee completed the morning.

As far as sports go, our Alma mater UNC Charlotte (they call themselves Charlotte in the sports world) played, and were pretty much slapped around by, the North Carolina Tar Heels. Bowling Green University gave Penn State a scare, and number 5 Notre Dame were nipped by the Northern Illinois Huskies in an awesome upset. The prime-time game, North Carolina State University versus the University of Tennessee, was a bust as State were dragged all over Charlotte’s Bank of America Stadium.

While the games played, we chatted about our roles as Assistive Technology Specialists. We also noted the recent availability of high-powered, AI-driven Phonak Hearing Aids (NOTE: those may or may not be the right ones). Anyhow, I’m considering trying to get those, as they’re supposed to be really good at filtering out background noise. I have a hearing test (Oh fun! Except not), scheduled for September 18th, at which point I will begin this conversation with my audiologist. Where the money will come from for such a thing? Well… we shall see. No doubt I need it though, to help my rising career.

After our day of fun, we got food from a restaurant called the Skrimp Shack. (They mean Shrimp, but ok haha). I had a giant chicken “sammich” that I could not eat entirely, and a big styrofoam to-go plate of fries (the small is really small, the large is really large, no in-between). The food was really good, though.

And that was the crux of a great Saturday and weekend. I’m writing this as we speed back toward Cary on Sunday morning from 6:45 till 9:45. A bit of amusement: as we departed Charlotte, the conductor said we would be arriving in Cary, our next station stop, in 25 minutes. Cary takes three hours to reach, as suggested by the time I just posted, and it is not our next stop coming out of Charlotte. He meant a town called Kannapolis. I can only assume that it was too early in the morning for him, as it is for me of no or very little sleep. Although for some strange reason I feel hopped up on energy right now. Let’s hope that lasts till my Carolina Panthers (NFL) play the New Orleans Saints at 1, and hopefully start this season off right. You can’t get much worse than our 2-15 record the previous season. I do hope more of these restorative weekends are in store, and that you are able to find a way to lift your spirits when needed as well.

Tech-No-Dependence

Posted on by John

Friday morning, 5 AM. I roll over as my arm continues to vibrate, alerting me to the fact that work is imminent and I must arise.

I do what I always do and reach over to grab the iPhone as I stumble toward the bathroom to get ready. A quick check of the headlines reveals that a tech outage of some kind (one of my friends pointed out that it was neither an internet or Microsoft outage, but its exact nature still sort of eludes me) has occurred. Travelers stuck at airports nationwide, and worldwide again.

“Glad I’m not flying anywhere” I think to myself.

I head downstairs and eat my meager breakfast. “Hmmm, GoTriangle Access (our area Paratransit) has usually called by now”. The clock had struck 5:25, and the service regularly sends an update via automated call and text message giving us an estimated time of arrival for our vehicle. I know it has been broken before though, so I don’t make much of a deal of it and continue with my morning preparations.

I sit on the porch, basking in the warm July morning and getting some reading in, but as we hit 6:20 AM I become concerned. I am usually picked up between 5:40 and 6:15, so I finally decide to call the agency’s Customer Service. The person who answers sounds far away, possible on her regular cell phone. “I’m sorry,” she says” but we’re impacted by the same outage that is shutting everyone else down. I will let you know if we get up and running, but till then I apologize.” Oh great, this means I will have to get an Uber all the way across town.

Summoning the ride actually goes seamlessly, with the driver pulling the back door even with me, me hopping in, hopping out at work, and walking right into the door. Fortunately they seem to have gotten it where the GPS leads them directly to the correct door, which hadn’t been happening initially.

Into my office with about fifteen minutes to spare, at the appointed time of 7:25 AM I boot up my computer and prepare to punch in. Only the site I need to visit is also a no-go. We have a few other administrative tasks that were to be completed today, but at least at that time they are all grounded. And I’m fairly sure few others came in either, given that paratransit isn’t running. So, I opt to head back out with my wife and the family, as they are off to visit the Greensboro Science Center anyway.

I love technology, heck my very job is completely centered around it. But what this craziness showed us are the potential perils that come with being too reliant on this stuff. The funny thing is, this wasn’t even the only such occurrence I had this week. On Tuesday, as I innocently plodded along through my presentation on using the JAWS screeen reader on the web, my company’s internet stopped working. Since I was online remotely, I didn’t notice the outage immediately and continued talking to… myself! Folk were emailing and texting me, trying to alert me to the error, but like the indistractable instructor I am I didn’t stop to check the messages. I finally started to wonder after the third time I tried asking for questions with absolutely no response, not even any background noise. It was a good presentation, trust me, the best you would have ever heard.. if you’d been online to hear it.

Then on Thursday, my iPhone inexplically wouldn’t open some apps, like Safari, our local news app, and X (Twitter) while allowing me to access Facebook, YouTube, and a couple others. I tried resetting and restarting the phone, but no dice. This also impacted my ability to work with the employee I was training, as we use a security app to log into the software they use for Customer Service. I had this problem all morning, but after lunch for whatever reason everything was working fine. Yeah, go figure. It’s been a crazy week.

And I’ll end this post with a complete aside and an exciting announcement: my employer LCI, has named me Employee of the Year. This means I get to attend the National Industries for the Blind’s annual conference in October, in Washington D.C. This will be a fascinating experience, and hopefully one of many. So yes, while I bemoan some of the challenges it can create, I as a blind person am very thankful for the existence and rapid advancement of technology.

Half and Half

Posted on by John

So we have reached the end of the first half of 2024. The beginning of fiscal year 2025. And it has been and continues to be a year like no other I’ve ever experienced.

The first thing that tells us in which part of the year we are is the heat. And it has been, for most of us East coasters, extreme. If you know me though, then you know it’s hard to keep me inside when it’s not raining. Note I do know to listen to my body and seek shelter/water when told to by my various systems to do so. But understanding my need for heat, my wife got me this cool Neck Fan. Up until a couple weeks ago, I didn’t know such a thing existed. Weighing about as much as a headset band, it fits comfortably around the neck and blows air out through upward-facing slats. I’m actually curious how it works, since obviously there are no blades to generate the air. But you can set it at three speeds, and I’ve found that at the middle speed it’s quite effective in keeping me cool and minizing sweat, which of course helps me retain said water. So that thing is going to make my summer a lot more enjoyable.

The second thing that tells me where I am in the year is the amount of books I have consumed. (Side note: do you said you’ve “read” an audiobook? Because my wife and I are having a little discussion about that as well. I guess as a practical matter you are listening to someone read to you, but assuming it’s still a standard book and not something that tilts more toward an audio drama I argue that you are still using many of the same brain components that are involved in textual reading.) Any way you slice it, I have taken in more books (45) than I ever had at this time of year. I think that stems from my low tolerance for stories that aren’t grabbing me, which means I sometimes flick through three titles before settling on one. Lots of historical fiction, as that’s what people seem to be producing in spades these days. I especially love travel and adventure, currently into one called The Uncharted Flight of Olivia West by Sara Ackerman in which a woman enters an air race from San Francisco to Hawaii in 1927. It has some of the same elements of a Lisa Wingate book, as there is a character in 1987 Hawaii who discovers that she will inherit an estate from her great aunt. I’m not sure yet how the stories are going to tie together, but I’m also enjoying these increasingly popular dual-timeline novels.

And the final thoughts I have regarding the first half of 2024 involve my job. I spent nearly these entire six months working with two individuals in particular. I taught one how to perform some actions required in customer service and to do some basic work in Excel. This was rewarding, as he grasped many of the concepts we worked on. But what I found even more rewarding is the work I’ve done with a woman who wished to start learning some JAWS skills. I’ve learned the art of repetition, and of coming up with strategies to try and make the material more memorable. When I informed her that our sessions would be ending, or rather transitioning into a larger course that I will lead on using JAWS with web browsers, she said “Aww, I want more!” This made me feel good, as admittedly I had hoped she was even enjoying any of it or at least feeling like our work was useful. It is still nice to do work that truly matters, and that I hope will help someone achieve their career goals someday.

and that’s what I got for you as we prepare to embark on the rest of this year and our lives. We shall see what kind of fun awaits us on the other side. How was your first half?

IN CASE OF BREAKAGE: A Needed Accessory for My Mantis

Posted on by John

First, I shall note that I’m not getting anything for promoting this website because… I’m not that big of a deal. Yet! Ha ha. I’m just writing about it because the product I acquired is something I’ve been needing for a long time and I figure that someone else may need or just want it too.

I listen to a biweekly podcast called Mystic Access. It’s run by a blind couple who also oversees a company that makes tutorials on blindness technology products. On their show, they do demonstrations of some of these products, along with many mainstream solutions, and talk about some of the challenges and opportunities that come with living as blind individuals.

As I listened a couple weeks ago, I heard them mention having acquired a case for the Mantis Q40 from a company called Turtleback Low Vision. As an assistive technology training specialist, I have to carry my Mantis up and down my hallway at work. To this point I had been holding it against my body in its default case, which is little more than a plastic shell affixed to the back, and hoping not to drop it. I also like to take it with me on impromptu car rides and would prefer not to have to lug my backpack on these often short journeys. So intrigued, I took a look.

This case does cost a pretty penny, $145 worth of them in fact. But as you may remember in my post about the NLS display, I dropped the Mantis in my office, broke it, and had to shell out a cool grand to have it repaired. So my calculation is that having a case that adequately protects the unit and allows me to move around easily with it was worth the investment.

And thus far it definitely has been. I ordered the case on a Wednesday and was told via the auto-generated email that it would arrive the following Wednesday. It actually got there by that week’s Saturday, only 3 days later. It’s a sturdy-looking leather case with a rubberized bottom that keeps it from shifting when on a table or even on my lap. But what makes me happiest is there is a good-sized zipper pocket on top of the case into which I can fit my iPhone and even my hearing aid batteries. So I no longer need to take the backpack everywhere I go to make sure I have my most critical items. I only wish the USB port area were a little more enclosed, as I worry that in a significant downpour the ports might be in danger. But this isn’t a really big deal as I could just bring along a waterproof bag in the hopefully rare cases I find myself in soakers.

And finally, I like the magnetic clips that hold the case shut. Older cases often used Velcro, which wears down rather quickly. With the magnetic option, this isn’t a worry. I would say overall that I have been very happy with this purchase.

#GAAD: On CAPTCHA

Posted on by John

Today, May 16, is Global Accessibility Awareness Day. Its purpose is to increase awareness of and understanding around why sites and components of sites need to be accessible. Of course complete accessibility refers to much more, ensuring that all areas of life are available to persons with disabilities. But I think this day has a primary focus of digital and web accessibility. In that spirit, I want to show what can happen when the various accessibility issues have not fully been addressed.

I made a post way back in 2006 in Live Journal, (remember that? Almost 20 years ago now!) In this post, I railed against CAPTCHA, which stands for Completely Automated Public Turing Test to tell Computers and Humans Apart (Taken from This site.) First, that’s a mouthful. And second, it has been the vain of my existence since its inception. In those days, those of us who were totally blind were pretty much left out of the experience entirely. This meant that, for example, we could often not sign into websites that had put CAPTCHA in place, because we couldn’t “type the characters you see on the screen.”

Eventually, and I’m sure with a lot of elbow grease and advocacy, web developers began to understand that there were a significant number of individuals who were being barred from accessing their products because of this spam-fighting tool. So they answered the call by creating audio CAPTCHA, where words or numbers are spoken aloud, often with some kind of noise in the background to make it harder for computers to pick up what is being said. The voice is also usually not completely clear. And this works for a lot of totally blind people, meaning they are able to “pass the test” and get done whatever it is they are trying to accomplish.

The problem? What happens if you have little or no hearing and partial or total blindness. I am totally blind and significantly hard of hearing, so even the clearest spoken language can be hard for me to follow. If they deliberately make it hard to understand what is being said, I will be lucky to get, say, two of the five words they say correct.

I had this happen just yesterday. While trying to complete a recovery of my Microsoft Outlook account (I locked myself out because I couldn’t remember the password, another issue about which I could write an entire entry,) I encountered one of these lovely CAPTCHA. I switched from visual to audio and must have tried eight different sets of words before I gave up in frustration. I’ll have to get that sorted eventually, but at least I’m still receiving email to my account. I assume it will be lost if for some reason I log out of my Outlook.

Ovviously, this can cause much bigger issues if one cannot access a site that uses either visual or audio CAPTCHA, and as far as I know deafblind individuals don’t really have a way to get past it without sighted assistance. I did try to have some of the various AI solutions locate and read the characters on the screen, but I don’t think they are easy enough to discern.

I guess I’m wondering why we even use these methods, in the age of two-factor authentication. Maybe a code could be texted to a user’s phone? I know this would not be a complete solution as some folks do not have phones that can read text, but it would allow many more to have easy access.

Alternatively, I’ve seen some sites that ask relatively easy math questions for the person to solve to prove their humanity. Whatever the case, I hope people continue to be aware of this issue and the very real stumbling block it puts in some people’s path.

Freeing Refreshable Braille for More Access

Posted on by John

Many in this era worry that the advent of digital audio technology will mean the end of braille as we know it. And there is already some truth to this, as very few totally blind people know or read braille as it is. But and I’ve seen this frequently in my training, those who depend heavily on audio to consume written content often are less able to spell correctly, which may well affect their ability to gain employment. Given the degree to which the cards are already stacked against us when it comes to getting jobs even without this challenge, we need to gain every advantage we can in any area.
These days, the answer to being more able to read materials in braille without having to produce the paper and take up the space this medium requires is to use a refreshable braille display. I’ve had a few of these devices, from the Braille Lite I got way back in the late 90s during my college career to the Brailliant BI 40 received from the I Can Connect program for deafblind individuals. And in 2020, I of course got the Mantis Q40 display I’ve written about a few times in this journal. And each of those devices opened up more of the written word in ways I could not have imagined.
The problem with these displays is and has been their expense. Most of us blind folks can hardly afford $2, 3, or $4,000 to get even a low-end display. Happily though, at least in the U.S, the National Library Service for the Blind (NLS) is making refreshable braille available for any eligible blind individuals. You have to be enrolled in the library for services, as I am, and call your regional library to request one.
There are two models of NLS Ereaders, as they are known: one provided through Humanware and another through Zoomax. I think you get the brand of reader that your library has available, so I received the Zoomax machine.
These models contain 20 braille cells, which is as much space as I had on my Braille Lite but only half the 40 cells on my other units. Reading with 20 cells is certainly doable, but it requires a lot more pressing of the panning buttons to advance through a single braille line. I’ve found though that as I practice I’m already getting better at it. My Mantis is currently on the fritz and I don’t know when or if I’ll ever see it again, so having this option so quickly available is vital to me being able to continue my work. I also like that it has a handy carrying case with magnetic snaps that keep it closed, which is kinda cool!
This reader is primarily designed to download and read NLS BARD books. However, it can connect via Bluetooth to your smartphone, and USB to the PC. It’s got an SD Card reader, and USB C port for the PC and a USB A port for a flash drive. I love that such a small unit contains so many ports.
It’s a pretty good device on the whole. The only issue I really notice, and this may be only in my unit, is that the battery gauge is unreliable. It says I have 50% charge, then 77%, then 19%, then 54%, so I can’t really tell how much juice it actually has. This is not a big deal though, as I’m usually close enough to a charging port at all times. I even have a portable battery I can plug in.
I am happy such a program exists. If you would like to take advantage of it, again just call your regional library and ask if they have an NLS Ereader. There was a slow roll-out, but they were at least hoping that all states would have units by the end of 2023. And happy reading!

A Year of Work Pays Off: I got a new job!

Posted on by John

I’ve worked with the Workforce Development Specialist for nearly 2 years in some capacity, but over the past year in particular I’ve helped with tutoring and training different people on the JAWS screen-reader, basic keyboarding, and smartphone use. These efforts have, excitingly for me, culminated in a job offer from my employer for Training Specialist. In this role, I will continue much of what I have been doing, as well as act as an ambassador to drum up interest in the program among the workers and with company leadership. I think I will occasionally produce copy for the company, their newsletter, blogs and social media feeds.
It has been a whirlwind month (my birthday month too, as I turned 43 on the 13th) of applications, interviews, and even something of a trial, and now I’m due to start officially on Monday.
The “trial” probably happened because the supervisor of my current department became aware of my knowledge in smartphone operation from a blindness perspective. So yesterday he called me off of the floor to come and help an employee to get his email set up on the iPhone.
Then today, I encountered another blind woman in the Go Cary Door-to-Door vehicle that usually takes me home. I happened to place a phone call, and she asked me how I had done that. Turns out she has an iPhone but apparently no one has shown her how to use it. I explained the concept of double tapping on things when VoiceOver is on, as she said she couldn’t figure out why it wouldn’t work if she single-tapped and so put the phone away in frustration. She also told me she has a computer with Narrator, the built-in Windows screen-reader, which she doesn’t find very useful. I told her about JAWS, and also a lower-cost, well free if you need it to be but they ask for donations if you can, Non-visual Desktop Access (NVDA) reader. It does much of what JAWS does, and even outperforms it in some areas. Anyhow, she said that coming across me was “such a blessing,” and I hope that she is able to use what I told her. She had been sighted previously and so is more used to functioning in that world.
I feel like these happenings are a little confidence booster from somewhere as I prepare for this new endeavor. It will be my first working experience not tied to a manufacturing floor, after nearly 20 years of trying to reach such an achievement. I am pleased to see that many Ability One facilities, the places that generally employ people who are blind and/or have other disabilities, are starting to promote upward mobility, and are bringing in the people to make it happen. The Workforce Development Specialist began shaping me for this sort of thing really from the moment she set foot on our company grounds, and finding that you have someone who believes in your potential can take you to places you couldn’t previously imagine. I know the work will be rigorous, especially as we get things going, but I look forward to working as hard as I can to benefit myself and ultimately so many others.

Teacher Troubles: On My Most Recent Growth Experience

Posted on by John

I’ve been quiet since just before July, because I’ve been bombarded by personal issues that I may or may not get into based on their outcome. Suffice to say I feel like I’ve been treading water and things are in an interesting place. I’m trying not to stress too much, but then again I suppose stress is the name of the game in adulthood, right?
As summer winds down though (ah it makes me sad to write that!) I guess I’m doing as well as I could hope. I just recently passed a year of tutoring co-workers in the use of the JAWS For Windows screen-reader. I can honestly say that my ability to work one-on-one has markedly improved. I’ve learned a thing or two about pacing, and am just more able to communicate complex concepts to my clients.
To that end and with growth in mind I suppose, the Workforce Development Specialist had recently asked me to try my hand at teaching the entire class. We’ve for the last month or so been instructing individuals in the general use of the keyboard, including how to type with the home row at center and what all of the keys do. To do this, we took advantage of a program called Talking Typer that allows one to press any key and get feedback, as well as to complete various drills designed to speed typing up incrementally. The main challenge we have is that, since the program has not been purchased, we must log off and back on every fifteen minutes. This is not a huge deal though, and it has also given our newbie typers plenty of opportunity to practice.
Anyhow, so I tried my hand at teaching this Tuesday. And because I believe in transparency and will report how things go no matter the outcome, I will say that I did not do nearly as well as I would have liked. Most of the difficulty stems from my hearing loss, as in order to do the job effectively I would have needed to be able to monitor what was going on at each station or at least establish some kind of call and response system so that I would know how each person was doing. I found it hard to even get everyone’s attention when preparing to start, and thus kind of gave in eventually and just worked with the person I’d had for the entire course. My bumblings were saved by the other tutor in the class, a pretty talented guy who quickly figured out how to redirect the students and managed to walk them through a few word and typing drills.
I’m trying not to beat myself up about it too badly though, as it was a learning opportunity and not everyone is going to be sharp at everything. I think that naturally I will be better in one-on-one settings, or perhaps working remotely with multiple individuals since maintaining awareness of what all are doing will be less challenging. We shall see though, of course, and in any event the most important thing I can do for myself is to expand my skill set.
So that’s the most interesting piece of my current, chaotic existence on which I can report. It certainly reiterates my oft-stated respect for the teaching profession. What y’all teachers do is not easy! And you need more love for it. I do hope to continue my career-advancing moves by getting a JAWS certification from Freedom Scientific, continuing to work with my cousin in learning how to effectively tutor as I have been for some time, and oh yeah work on polishing my writing skills. It’s sadly still an uphill slog in employment for those of us with disabilities, but I figure that by noting my path through this process I make it a little easier for anyone who comes behind me.

Dashin’ Round The World: My Food Delivery Ride Along

Posted on by John

As a blind person I have enjoyed the rise of food delivery services such as Door Dash and Uber Eats, as they give me more options than pizza if I need a good mea and no one is available to transport me. I am aware of the controversy that surrounds such services, and particularly their somewhat fraught relationship with restaurants. I hope though that the paring is beneficial enough, as especially proven to be the case during this protracted pandemic period. I for one don’t even know how much money I have squirreled away grabbing things new and long enjoyed.
What I hadn’t really known is how the experience is for those who do the legwork for these businesses. Until my wife decided to become a Dasher. This is what Door Dash calls its food couriers, I guess trying to be humorous and, more importantly, to indicate the supposed speediness of the food’s transmission to its recipient. She initiated her run in this position yesterday, and I rode shotgun just to see what was what.
First, she rolled into a parking lot near one of the busiest areas of Cary, called Crossroads, powered down the engine and launched the app. Dashers use a special app that instructs them along the way as they make each delivery. The time then was shortly before 4:45 PM, and upon being asked how long she wished to continue she indicated that 6 would be her stop time. I do like that they allow you to set this, as it allows you to remain in control of your day and know when you might want to be done. It seems easy to get lost in delivering and have several hours go by before one knows it (well sort of, as dwindling supplies of expensive gas would also alert you, but that’s another post).
Anyway, the only thing she had to do then was await an order. And it didn’t take too long for the first one to roll in. A woman wanted three items from China King, which was less than two miles from our current location. This order was immediately available when she went inside, and so she snagged it and slid it inside her insulated bag. Then, she used the app’s built-in GPS to navigate to the customer’s apartment. The challenge here is that since it doesn’t allow you to use Google Maps, you can’t interface it with Android Auto. So she couldn’t view navigation instructions on the screen, and will thus need to get a phone jack. The apartment we needed to reach was also not far away and the delivery contactless, so she completed that and got another order right away.
The second person wanted six items from a Mediterranean restaurant called Kebab Skewer. Maybe he was having a party? There was a little more of a drive getting to this location and to the guy’s home, was very nice
with a couple of floors and a garage. She did wave to him through the kitchen window, but was able to leave the food there for pick-up.
It was already about 5:40, so we deduced that this third order would be the last one. It was to be from a place called Totopas. She had initially rejected it, but then determined that she was already relatively close to the location and chose to accept it. The only thing this customer, a woman who seemed to be a college student, wanted was a Vegan taco. This surprisingly took a little longer to be prepared, but she got it and we headed from Kildaire Farm Road in South Cary to her location not far from NC State University in Raleigh. This was a decent apartment that required a key fob to enter the building, but had no buzzer for would-be arrivals to press, so she had to call the person once she was there to make the exchange. This went without a hitch, and we were done.
On the whole I think she found the experience to be satisfying, and maybe even enjoyable. The income was decent, of course it would be better if the affore-mentioned gas weren’t through the roof. But I guess if one has the patience for it and doesn’t mind a little driving, it’s an acceptable way to hustle. You can turn down orders that you feel are too far away, and of course you can stop and start whenever you want. Now that I’ve seen how things look from that side, I feel a little better about utilizing these services, with the already noted caveat regarding how they might or might not benefit restaurants. Anyhow, that was a different experience for a Saturday in a time and period that has largely been monolithic. We’ll see what new fun I can get into in coming days.

Job Days No. 9: On Self-Development and Tutoring from the Other Side

Posted on by John

Ah, my slightly late annual look at how things are changing or not on the job front has arrived. It’s the ninth (9th!) such post in this series, and my mind is boggled by how many there have been. How quickly does time fly.
Anyway, I guess things are slowly shifting as I move toward what I hope will be a fulfilling career as I bound along through middle age. Things are basically unchanged in the plant, as we call the manufacturing facility where I am employed. I’m still in Omni Glow, the name for the light sticks we package, as I have been since September of 2013. Ten sticks to a box, sling it onto the conveyor belt, grab the next handful, stuff, slide, and on and on and on. As with each year before I am faster than ever, because the rhythm when really established makes the day go by in a blink. I basically aim to stay awake, do the highest quality job possible, and head home at 3:20. I’m always amazed when I manage to catch faulty sticks even as they race through my fingers quickly enough to leave the occasional papercut. The past two weeks have been the best in months, because we’ve finally obtained enough product to really get going without being stuck and sent back to rework or worse, the pointless counting of buckles into already worn plastic bags as a time-killer.
Even as I work the “day job,” I am aspiring for more. As I’ve often discussed since it started, one of the main ways I’m planning to do this is through tutoring other blind individuals on assistive technology. I’ve now had three students at the plant, and with each I’ve gotten a little better. The last finally got me to open up more, and by the end I was talking to him before sessions started and after they ended. As others have told me, this not only makes the student more comfortable, it also puts me at ease and allows me to not stress as much about everything going perfectly with a lesson. After all, it’s about connecting with the other and finding out what a given student truly needs.
It’s been a couple months since I had my last student, so in that time I’ve been working to sharpen up. I did a couple of mock sessions with other tutors, which took me back to the days of grad school in the University of North Carolina’s then-named Rehab Counseling and Psychology Master’s program where we did these sorts of sessions for video tape. They do help though, as they show me how tight I had previously been and how smoothly I can teach if I let myself.
And even more recently, I’m being tutored by my cousin. He’s taking the online assistive technology program at World Services for the Blind, and thus has mastered many of the techniques involved in the delicate work of helping others. We’re working specifically on using Jaws for Windows with Outlook, but I think a lot of what I’m learning can be applied more broadly as I come to understand pacing, proper use of lesson and guides, and the like. I’m also grabbing a lot of material from the Freedom Scientific Training page so that I might use it in conjunction with these newly acquired techniques to actually help whomever I am assigned to next. Truthfully, working with him is instilling discipline as well, as I’m having to come home from work and shift gears twice a week, on Mondays and Fridays at 6 PM. This is a real challenge sometimes!
And that’s this year’s Job Days update. Things are getting really interesting around these quarters, and I hope to have even more exciting news to report to you soon.